Concentrix Careers

  The job market offers a wide range of opportunities, especially in the customer service industry. Two of the most common career paths in this field are voice process and non-voice process jobs. But how do you decide which one suits you best? Let’s break down the differences, advantages, and skills required for each. What Are Voice Process Jobs? Voice process jobs involve direct communication with customers over the phone. These roles typically include: Customer support Telemarketing Technical support Sales calls Professionals in voice process jobs need excellent communication skills, patience, and the ability to handle pressure. If you enjoy interacting with people and have a knack for problem-solving, this path might be a perfect fit. What Are Non-Voice Process Jobs? Non-voice process jobs focus on backend support without direct verbal interaction with customers. These roles often include: Email support Chat support Data entry Content moderation Non-voice jobs are ideal for tho...